Refund Policy

Clear guidelines for refunds, cancellations, and satisfaction guarantees

Last Updated: December 2024

At Software Solutions OnDemand LLC, we strive for 100% client satisfaction. This Refund Policy outlines our commitment to fair refund practices and satisfaction guarantees.

Policy Overview

We offer customized software development and IT services. Due to the nature of custom work, our refund policy is designed to be fair to both parties while protecting our investment of time and resources.

  • Custom Services: Refund policies vary based on service type and project stage
  • Satisfaction Guarantee: We work diligently to ensure client satisfaction at every stage
  • Communication First: We prioritize resolving issues before considering refunds
  • Transparent Process: Clear guidelines for refund eligibility and processing
  • Professional Standards: All refund requests handled professionally and promptly

Service-Specific Refund Policies

Website Development

  • • 50% refund if cancelled before design approval
  • • 25% refund if cancelled during development
  • • No refund after project completion
  • • 30-day bug fix guarantee

Custom Software

  • • Refund based on completed milestones
  • • 90-day warranty for material defects
  • • No refund for completed features
  • • Cancellation fees may apply

SaaS Development

  • • Phase-based refund eligibility
  • • Refund prorated based on work completed
  • • 60-day post-launch support included
  • • Subscription refunds within 14 days

Maintenance Plans

  • • Pro-rated refund for unused months
  • • 30-day notice for cancellation
  • • Setup fees non-refundable
  • • Emergency support billed separately

Consultation

  • • No refund for completed sessions
  • • Rescheduling with 24-hour notice
  • • Package refunds pro-rated
  • • Strategy deliverables non-refundable

Training

  • • Full refund with 7-day cancellation
  • • 50% refund with 48-hour notice
  • • No refund for attended sessions
  • • Materials non-refundable

Refund Eligibility Criteria

Eligible for Refund

  • • Service not delivered as promised
  • • Major project delays (our fault)
  • • Cancellation during early project phases
  • • Duplicate or erroneous charges
  • • Failure to meet agreed specifications
  • • Service cancellation within grace period

Not Eligible for Refund

  • • Completed work or delivered code
  • • Change of mind or business decision
  • • Failure to provide required information
  • • Third-party costs or licenses
  • • Customizations already implemented
  • • Services consumed or utilized

Refund Request Process

1

Contact & Discussion

Submit refund request via email. We'll schedule a discussion to understand concerns and explore solutions.

2

Review & Resolution Attempt

We review the situation and attempt to resolve issues through additional work, corrections, or alternatives.

3

Refund Assessment

If resolution isn't possible, we assess refund eligibility based on work completed and policy terms.

4

Processing & Timeline

Approved refunds processed within 7-14 business days. Original payment method preferred.

Cancellation Policy

Project Cancellation

Clients may cancel projects with written notice. Refund amount depends on work completed and expenses incurred.

Monthly Services

Cancel monthly services with 30-day notice. Refund provided for prepaid unused period minus any setup fees.

Cancellation Fees

  • 10% cancellation fee after project initiation
  • Third-party costs non-refundable
  • Setup and administrative fees may apply
  • Work completed billed at agreed rates

Satisfaction Guarantee

Our Commitment

  • • 100% satisfaction focus on every project
  • • Regular communication and updates
  • • Multiple revision rounds included
  • • Post-launch support period
  • • Bug fixes and minor adjustments
  • • Professional and responsive service

Resolution First Approach

  • • Immediate response to concerns
  • • Collaborative problem-solving
  • • Additional work to meet expectations
  • • Alternative solutions offered
  • • Escalation to senior team if needed
  • • Refund as last resort option

Contact & Dispute Resolution

Refund Inquiries

Phone

+1 (407) 123-4567 (Refund Department)

Response Time

Within 2 business days for initial response

Dispute Resolution

Mediation: We prefer mediation for unresolved disputes before legal action.

Documentation: Keep all project communications and agreements.

Time Limit: Refund requests must be submitted within 30 days of service completion.

Policy Updates & Changes

We reserve the right to update this Refund Policy periodically. Changes will be effective immediately upon posting to our website.

  • Current clients governed by policy at time of engagement
  • New clients subject to updated policy terms
  • Significant changes communicated via email
  • Continued use of services accepts updated policy
  • Previous versions archived for reference

We're committed to fair and transparent refund practices that protect both our clients and our business