Privacy Policy

How we collect, use, and protect your information

Last Updated: December 2024

At Software Solutions OnDemand LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

Information We Collect

We collect information that you provide directly to us when you interact with our services, including:

  • Personal Information: Name, email address, phone number, and company details
  • Business Information: Company name, size, industry, and business requirements
  • Project Details: Information about your software development needs and project specifications
  • Communication Data: Correspondence through email, contact forms, or other communication channels
  • Technical Information: IP address, browser type, device information, and website usage data
  • Payment Information: Billing details for service payments (processed securely through third-party providers)

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide and improve our software development and IT services
  • Project Communication: To discuss project requirements, provide updates, and address inquiries
  • Business Operations: To manage client relationships, process payments, and maintain business records
  • Service Improvements: To enhance our services, develop new features, and improve user experience
  • Legal Compliance: To comply with legal obligations and protect against fraudulent activities
  • Marketing Communications: To send relevant updates, newsletters, and service announcements (with your consent)

Data Protection & Security

We implement comprehensive security measures to protect your personal information:

  • Technical Safeguards: Encryption, secure servers, and access controls to protect data
  • Access Controls: Limited access to personal information to authorized personnel only
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Data Retention: We retain personal information only as long as necessary for business purposes
  • Employee Training: Regular privacy and security training for all team members
  • Incident Response: Procedures for responding to data breaches and security incidents

Third-Party Services

We work with trusted third-party services to operate our business effectively:

  • Payment Processors: Secure payment processing services (Stripe, PayPal, etc.)
  • Hosting Providers: Cloud infrastructure and hosting services for our operations
  • Communication Tools: Email services, project management, and collaboration tools
  • Analytics Services: Website analytics to improve user experience
  • Legal Requirements: We may disclose information when required by law or to protect our rights

Important: We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

Your Rights & Choices

You have the following rights regarding your personal information:

Access Rights

  • • Request access to your personal information
  • • Review how we use your data
  • • Receive a copy of your information

Control Rights

  • • Correct inaccurate information
  • • Update your preferences
  • • Request data portability

Deletion Rights

  • • Request deletion of your information
  • • Withdraw consent for processing
  • • Object to data processing

Communication Rights

  • • Opt-out of marketing communications
  • • Unsubscribe from newsletters
  • • Manage email preferences

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

  • We will notify you of significant changes through email or website announcements
  • The "Last Updated" date at the top indicates when changes were made
  • Continued use of our services after changes constitutes acceptance of the updated policy
  • We encourage you to review this policy regularly for updates

Contact Us

For Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Registered Address

Software Solutions OnDemand LLC

1646 ASTOR FARMS PL

SANFORD, FL 32771

Data Protection Officer

For data protection inquiries or to exercise your rights, please contact our Data Protection Officer:

Response Time: We aim to respond to all privacy inquiries within 7 business days

Verification: We may request additional information to verify your identity

Complaints: You have the right to lodge a complaint with supervisory authorities

By using our services, you acknowledge that you have read and understood this Privacy Policy